All orders will ship via your preferred carrier: USPS or UPS. Domestic orders over $100 receive FREE economy shipping! Orders placed with The Salty Babe will generally ship within 2-3 business days. Once your order is fulfilled and shipped, you will receive a Shipment Notification with a tracking number.
You will receive a “Cancelled Order” notification if there is any reason your order will not be able to be fulfilled or cancelled for other reasons. If you need to cancel an order please email us within 30 minutes and we will do our best to accommodate, however it may not be possible to cancel once orders enter our fulfillment process.
**The Salty Babe is not responsible for lost or stolen packages*
If tracking information is provided by The Salty Babe and the parcel was lost, the issue is out of our control and we recommend you contact your mail carrier, USPS or UPS directly. Please make sure you are tracking your package so your know when it will arrive.
*Orders will not be refunded that are shown as delivered by USPS or UPS*
*Please note that Vans brand products will only be shipped to United States. Any orders placed for Vans products outside the US will be cancelled*
We are trying to be as ecologically minded with our packaging, thus your item may ship without a poly bag or with a recycled one. Please know that all items sold are in new condition and we are choosing this method of packaging to help reduce unnecessary plastic waste.
We hate when things don’t work out, but we hate complicated return processes even more, so we’ve made it as simple as possible.
Being a small boutique with inventory constantly changing, we offer store credit only for items returned within 14 days of delivery. Any return received past 30 days from the date of purchase will not be accepted and will be returned to the customer at their expense.
Customers are responsible for all return postage by either a) receiving a pre-paid label in exchange for a $8 deduction from their return, or b) receiving a return authorization and shipping via their preferred method.
Return Address: The Salty Babe Returns 391 Thames St Newport, RI 02840
All markdown items are FINAL SALE and may not be exchanged or returned.
To begin your return please email us at email@example.com including your Order# in the subject line. All returned items must be in original condition, with tags in place. Once we receive the returned items, you will receive a store credit within 24hours. Shipping is non-refundable.
IMPORTANT: The items returned to us must be in original condition with the original tags attached. Any items that appear to have been worn, washed or altered in any way will be refused, and sent back to customer.
Please take care when trying on items, as we cannot accept items that have any makeup stains or that smell of perfume/soap/smoke etc…
Returns are not accepted on sale items, hair products, or intimates; these are FINAL SALE.
As we are a small boutique with limited quantities, please be aware that when ordering any items, they are subject to availability.
To exchange an item:
- Place a new order for the item you want
- Then begin the return process, including a note that the return is part of an exchange
- Once the original return is received and reviewed, you will receive a refund for the original item less shipping charges.
Unfortunately we cannot accommodate international returns or exchanges at this time. Please note that we are not responsible for any additional customs fees
If you have any questions about our policies or if you’d like to request a return label, please email us at firstname.lastname@example.org with your Order #. We typically respond within 24-48 hours (except for weekends and holidays). If you have not heard from us after that time, please check your spam folder.
THANK YOU SO MUCH FOR SUPPORTING OUR SMALL BUSINESS!
XOXO- THE SALTY BABE